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Art of Beer FAQ

Private Bookings & Groups
Payment Policy
How far in advance should I book?
Refunds and Rescheduling
Tour Start Time
Dietary Requirements
Mobility Policy
Pram Access
Group Bookings
Minimum Tour Requirements
Weather Policy
Responsibilities and Insurance

Private Bookings & Groups

If you want to experience a Gleeful tour on a day or at a time that's not in our calendar, then a private booking is for you.

Gleeful private bookings are the perfect setting to host a birthday treat, hens party, corporate function, or any other reason for a fun group outing.

Although we can assist with a theme for your private booking, the structure and elements of each tour will remain the same.

A minimum of 3 weeks notice is required for arranging a private booking. All private bookings are subject to availability.

Please note with private bookings:
Private bookings can be arranged outside of the advertised dates and times on the website, providing all participating venues and a host confirm availability. No guarantee or commitment is made with Gleeful until Head Office send a formal confirmation email.A minimum of 8 people are required for a private booking. If your numbers drop below 8 people, you will still be required to pay the full amount for 8 people.The maximum number of participants on most tours is 16 people. Please be aware that some tours may have a maximum of 14 people only.A non-refundable deposit of $100 is required 3 working days after a confirmation email has been sent.Reserved private bookings are not secured until deposit payment has been received. If the customer fails to pay the deposit by the required due date, Gleeful reserve the right to cancel the private booking reservation and offer the date to others.Final numbers and final payment is required 1 week before the tour date.A cancelled private booking will receive no refund of the $100 deposit (non-refundable deposit).
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Payment Policy

Gleeful accepts payments in the following forms only:AMEXVisaMastercardPaypalPayments made through Paypal must be done in advance. Electronic Funds Transfer (EFT) is only available for group bookings.
Payments for group bookings must be completed at least one week in advance.

No cash payments are accepted. All Payments must be pre-paid and a confirmation email must be obtained as proof of purchase.
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How far in advance should I book?

As soon as possible - Once you have agreed upon a date it's best to book straight away to avoid disappointment.

A general rule of thumb is to book 3-4 weeks in advance.
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Refunds and Rescheduling

We will try our best to accommodate any changes you require to your booking, but please be aware that we are not responsible for or liable to make alterations outside of the refund and reschedule policy.

Gleeful requires the following notice:Minimum five days for refunds.Minimum three days for rescheduling.Call Gleeful on 1300 88 95 96 during business hours (9AM - 5PM AEST) to organise your refund, or to reschedule.
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Tour Start Time

The official start time of your tour is provided in the following:The event booking page;The confirmation email.Please confirm you have the correct time and date before and after booking.
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Dietary Requirements

Participants with dietary requirements are advised to contact Gleeful Head Office before making a booking to ensure the tour is suitable to them. If you have allergies, it is your responsibility as the customer to bring this to the attention of Head Office or your Tour Host to ensure you can enjoy their time on the tour.Please note, not all dietary requirements can be met on all tours.
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Mobility Policy

Gleeful and Foodi tours all involve walking between venues for the duration of the tour.

We do not recommend you book a Gleeful or Foodi tour if you or a friend:Use a mobility scooter;Require walking aids of any variety;If you require minimal assistance, such as a walking stick, and are unsure whether a tour is suitable or not for you, call Gleeful on 1300 88 95 96. We will assess your walking ability and alert our guides of any extra assistance you may require on the day.
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Pram Access

Gleeful tours all involve walking and visiting various venues of which have various spacing and access.

We recommend you to check before booking a tour if you plan to bring a pram along with you. Please call Gleeful on 1300 88 95 96. We will assess the tour's space and accessibility and alert our guides of any extra assistance you may require on the day.
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Group Bookings

Groups of five people or more are strongly encouraged to make one single booking, rather than separate bookings.

This is to ensure that all members of the group are included, as the number of available spaces on each booking is limited.
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Minimum Tour Requirements

Minimum numbers apply. Gleeful require a minimum of 4 people for the tour to successfully proceed, otherwise a cancellation will occur.

In the event of this occurring, you will be notified by Head Office via email, text and call and welcome to either of the following;
reschedule to the same tour on a different date; transfer to a different Foodi tour on the same day; a voucher for the original tour; a full refund.
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Weather Policy

Gleeful tours operate in all weather, though we reserve the right to alter or amend the itinerary if circumstances require.

Gleeful will cancel tours in the following situations:
If the temperature surpasses 40 degrees Celsius in Summer.Where possible, participants will be notified 48 hours in advance if a tour is to be cancelled. Participants will be either rescheduled to an alternate date, or refunded in full.

This applies to all major cities.
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Responsibilities and Insurance

We use high duty of care and skill in providing a safe and knowledgeable tour to you, but please be aware that we are not responsible for or liable to any of the following;
Any injury or illness, including sunstrokeDietary reactions in consequent of food allergies not listed upon booking;Any loss or damage to property;Failure to make changes to your booking post refund and reschedule notice periods.We are partnered with QBE Insurance so that you can have peace of mind when enjoying our tours.
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